2.06.2009

Customer Service @ WDW.... ROCKS!!

You may remember me saying that I was having a hard time with a recent WIP. The skein of Mascara from Weeks Dye Works was giving me fits. I couldn't stitch more than 6 stitches before it would break. It was so hard to stitch with it. I had purchased it from an eBay auction, and rather than going back to the seller (even though I did give them a heads up on the problem), I went to WDW.

So I contacted WDW last week about my problem. I was emailed back the next day with a response that I would have a replacement skein sent to me. That I need also to send them my defective skein back to them.

The other day I received another email from WDW stating that the skein was in the mail, and not to worry about sending my skein of Mascara back, as they had heard from a shop, that they had a bad batch of Mascara also.


Today I open the mail box to find my skein of floss from WDW. To my surprise, I found THREE skeins! WOW! I only wanted one, just to replace the one that was bad.

I just want to thank Weeks Dye Work for their wonderful customer service, and the quickness (and generosity) of getting the new skein out to me. THANK YOU!

12 comments:

Milly~ said...

Nice to see customer service at it's best.

Meari said...

Wow, that's great!

Valda said...

Wow! That's great customer service!

the cozy stitcher said...

That is great customer service!It's nice to know that Weeks cares about its customers.

Irene said...

Great to hear they stand behind their product.

Pam said...

Nothing beats good customer service! I'm glad that they were so helpful. It's a good thing to know.

Debra said...

that is wonderful.
Debra in Indiana

Renee said...

Good customer service is such a blessing anymore! So happy to here about it!!!

Michelle said...

I love to hear stories like this.. WDW definitely wants happy customers.

Michelle

Doris said...

is a wonderful cutomers services.

too_busy_to_stitch said...

Good to hear of such good service.

Regina said...

That is GREAT customer service. I will have to make sure I give their floss first consideration the next time I need some. I don't cross stitch but I use floss for some emblishments in my quilts.

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