So I contacted WDW last week about my problem. I was emailed back the next day with a response that I would have a replacement skein sent to me. That I need also to send them my defective skein back to them.
The other day I received another email from WDW stating that the skein was in the mail, and not to worry about sending my skein of Mascara back, as they had heard from a shop, that they had a bad batch of Mascara also.
Today I open the mail box to find my skein of floss from WDW. To my surprise, I found THREE skeins! WOW! I only wanted one, just to replace the one that was bad.
I just want to thank Weeks Dye Work for their wonderful customer service, and the quickness (and generosity) of getting the new skein out to me. THANK YOU!